1. Does the app pushes any data to 3rd party servers or services outside the Zendesk App Framework?
For billing/licensing purposes the app sends your Zendesk subdomain and admin agent information (platform, admin billing email, admin name, language code and timezone) to us to match it with the app payments. Internal app/software errors are collected by us without any identifying or end-user information except your Zendesk subdomain. This means we do not process/have access to any information of your end-users.
2. Does the app have any access privileges to end-user data or specific ticket data such as ticket comments?
It uses Zendesk tools, just like Zendesk itself. It runs in the user’s browser and has the same access rights as the agent logged in.
3. Which programming languages are used and how by the app to make requests towards Zendesk API or any other services used by the app?
We only use the Zendesk app framework – which means it’s all Javascript.