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Provide high quality & consistent customer service with the Customer Service Guide for Zendesk®! The decision tree will improve your one-touch resolution & reduce your handling time!
Interactive decision trees reduce complex requests to a few clicks. It makes it easy for your agents and customers to understand technical processes and troubleshooting issues.
How It Works:
- Create decision trees for your most common requests.
- When opening a ticket, the Customer Service Guide for Zendesk will automatically open.
- You can search for your current case, and click through the decision tree.
- Now your customer service will always be the same high quality & consistency, no matter who answers the tickets.
Features:
- Create decision trees for your customer service
- Automatically use the decision tree for every ticket
- Helps you provide high quality & consistent customer service
- Improved One Touch Resolution
- Reduced Average Handling Time
- Improved Customer Satisfaction
- Improved Customer Experience
- Works with multiple WooCommerce stores – automatically matches the customer to the corresponding store
- Installation within a few minutes Installation Instructions
We have developed the Customer Service Guide for Zendesk for our own customer service. It helps us reduce complexity & keep our customer service at a consistent high level. Now, no matter who answers the tickets, we can provide the same quality in service. We have tested it with 10 000s of tickets to optimize it.
This app is also available for Zendesk Chat.
If you need an adjustment or a new feature, just send us an email to [email protected]
