Use Amazon Translate for Zendesk Installation Guide

  1. 1. Simply click install.
  2. 2. Then create the Amazon Translate project – this takes around 5 minutes
  3. 3. If you already have an AWS account skip this step. If you do not have an AWS account yet, sign up for free first. Click on the following AWS account
  4. 4. Then open this link AWS IAM Login
  5. 5. Then click on APIs & Services
  6. 6. On the left click on ‘Users’
  7. 7. Click on ‘Add user’
  8. 8. Put as ‘User name’ zendesk_translate
  9. 9. Check ‘Programmatic Access’
    Amazon Translate API 1
  10. 10. Click ‘Next:Permissions’
  11. 11. Click on ‘Attach existing policies directly’
  12. 12. In the Search field write ‘translate’
  13. 13. Check ‘TranslateFullAccess’
    Amazon Translate API 2
  14. 14. Click on ‘Next: Tags’
  15. 15. Click on ‘Next: Review’
  16. 16. Click on ‘Show’ Secret Access key
  17. 17. Copy the Access key ID & the Secret Access key and put it in the setting of the Zendesk Chat Amazon AWS Translate App
    Amazon Translate API 3
  18. 18. “Allowed Languages”:
    Please add the languages you want to be available for translation in the following format format using ISO 639-1 codes from: https://en.wikipedia.org/wiki/ListofISO639-1codes e.g. ‘de’ => ‘German’, ‘it’ => ‘Italian’
  19. 19. If you are on the Growth, Professional and Enterprise, make sure you also enable these languages in https://your-domain.zendesk.com/agent/admin/account => Localization => Additional Languages.
  20. 20. “Agent working language”:
    The language customer tickets should be translated to – this is your language/the language you are working in.
    Allowed language codes can be found here (use the 2 letter code ONLY): https://docs.aws.amazon.com/translate/latest/dg/what-is.html
  21. 21. “Agent working language is agent locale” checkbox:
    If you have agents speaking different languages, check this if the customer tickets should be translated to the current agent's language.
  22. Now the app is ready to use
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